Subscription Support and Maintenance

service

Most Affordable Software and AI Services For Small Businesses

Once your software or AI solution is up and running, we provide continual support through our subscription-based model. This service includes regular system monitoring, feature upgrades, and a guaranteed quick turnaround for troubleshooting.

Key Features:

  • Priority customer support
  • Performance tuning and enhancements
  • Flexible monthly or annual plans
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Scope of Work

Clients with live software or AI models benefit from ongoing, subscription-based services covering support, system monitoring, and regular updates.

Service Levels & Response Times

  • Basic Support: Email or ticket-based support during standard business hours (e.g., Monday to Friday, 9 AM to 5 PM EST).
  • Premium Support: Extended or 24/7 support availability, typically for mission-critical applications or enterprise-level engagements.
  • SLA (Service Level Agreement): Includes guaranteed response and resolution times, with potential service credits if performance thresholds are not met.

Maintenance Activities

  • Bug Fixes & Patch Management: Regularly patching security vulnerabilities, resolving software bugs, and ensuring system stability.
  • Feature Enhancements: Rolling out new functionalities based on evolving business needs or updated technology trends.
  • System Monitoring & Alerts: Continuous checks on system health, performance metrics, and security threats, often paired with real-time alerts.
  • AI Model Recalibration: For AI-driven solutions, we periodically retrain models to maintain high accuracy, adjusting for shifting data patterns.

Subscription Pricing

Monthly or Annual Plans: Vary based on the scope of support, number of users, complexity of systems, and whether premium 24/7 coverage is required.

Add-On Services: Optional add-ons may include advanced analytics, dedicated account managers, or specialized compliance reports.